Effective Date: January 1, 2023
Last Updated: November 1, 2023
This Privacy Policy discloses how Autocare Network, LLC (“Autocare”, “we”, “us” or “our”) collects, protects, uses, and discloses personal information provided about you, in conformance with applicable data privacy laws. Autocare respects the privacy of customers and other visitors to our websites and using our applications. This Privacy Policy covers all visitor and customer Personal Information processed by Autocare’s website (https://www.autocarenetwork.com/), the “Autocare Network”, “Anit” and “ACN Merchant” mobile applications for Apple and Android phones, and our services (collectively, “Services”). This Privacy Policy will assist you to understand what types of Personal Information we may collect, how that Personal Information may be used and with whom the information may be shared or to whom it may be sold. If our privacy practices for certain services differ from those explained in this Privacy Policy, we will let you know at the time we ask for or collect your information.
We recognize the need for appropriate protection and management of personal information that you provide to us. This Privacy Policy reflects the value we place on earning and keeping the trust of our customers, business partners, and others who share their data with us.
If you live in California, please read our California Privacy Rights Notice (“California Notice”) at https://www.autocarenetwork.com/ccpa-notice/.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. We may make changes to the Privacy Policy from time to time. We, therefore, encourage you to check the Privacy Policy periodically for updates.
1. What Information We Collect About You
“Personal Information” is any information concerning an individual from which that person can be identified, directly or indirectly. It does not include information where your identity has been removed (anonymized data), which we can use for any purpose. Personal Information includes name, home address, home telephone number, e-mail address, financial information, and other identifiers. We may collect different kinds of Personal Information about you which we have categorized as follows:
Information You Provide Us:
· Personal Identification Information includes your full name, your Autocare account information, your business title, Territory, password, email address, mailing address, phone number, your personal card code, Internet Protocol (IP) address, or similar identifiers.
· Transaction Information includes your payment and transaction information such as your credit/debit card number, banking information, first and last name tied to the credit or debit card number, billing address, or details about the products or services purchased.
· Communication Information includes your information you voluntarily provide to us via the optional comments field or messages field on the “LiveChat” or “Chat Help” feature on our mobile application, the questions you provide us when you communicate with us on LiveChat Chat Help, and your feedback that you communicate to us via email.
· Geolocation Information includes geolocation, such as your current location when you wish to use, or are in the course of using, the Services.
· Profile Information includes your login information and password, purchases or orders made by you, your interests, and preferences.
· Marketing Information includes names, your interests, the car washes you visit and the maintenance and other services and products which you use with respect to your vehicle.
Information Automatically Collected by Technology:
In addition to the information you provide us, we may automatically collect certain information about your device, software, and browser to provide you with an efficient and personalized experience. This information includes:
· Device Information includes the device’s hardware information, operating system, platform information, browser type, language information, and browser plugin types.
· Usage Information includes information about how you use our Services.
Information Collected from Third Parties:
We may collect personal or anonymized information about you from third-party companies including the party which provided you access to our Services. For example, we may collect information such as your name, location, gender, birth date, email address, phone number, and the location of car washes which you visit using our application and other products related to your vehicle.
Aggregated Information:
We may also collect, use, sell, and share aggregated information such as statistical or demographic information for any purpose (“Aggregated Information”). Aggregated Information could be derived from your personal information but is not considered personal information, as this information will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Information with your personal information so that it can directly or indirectly identify you, we treat the combined information as personal information, which will be used in accordance with this Privacy Policy.
We do not collect any special categories of sensitive Personal Information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, genetic and biometric data, and precise geolocation data), nor do we collect any information about criminal convictions and offenses.
2. Reason for Processing Your Personal Information
We may process the personal information you provide for the following reasons and legal bases:
· To set up your account through our mobile application.
· To facilitate and process your transactions for our Services.
· To provide you with information about our Services.
· To inform you of car wash locations in our network of car washes.
· To assess and provide you with information about our partnership opportunities as an Autocare network dealer, car wash or agent.
· To receive and respond to Autocare Network member questions and comments.
· To respond to your requests, comments and general questions.
· To provide you with information about our Services.
· To provide you with our promotional materials.
· To communicate with you via our LiveChat or Chat Help feature.
· To allow you to exercise your data privacy rights.
In addition, we may process your Personal Information for the following reasons:
· To carry out our obligations and enforce our rights.
· In any other way we may describe when you provide the information.
· For any other purpose with your consent.
We may use information that is not Personal Information for any purpose. For example, we may aggregate usage data from many people in a way that does not identify any individuals to calculate the percentage of users accessing a feature on our digital offerings.
3. How We Collect Your Personal Information
We use different methods and sources to collect information from and about you, including through:
· Direct interactions. You may give us information about you by interacting with our Services, by communicating with us via email, or through our LiveChat or Chat Help features, “Member Questions” or “Other Questions” webpage. This includes information you provide by emailing us about our Services or leaving feedback on any fillable fields found in the Services.
· Third-party or publicly available sources. We may receive information about you from third parties. The information we receive includes analytics information for improvement of our Services. In addition, we may receive information regarding your interests and interactions with third-party service providers, such as car washes or dealers or from our analytics providers or the third parties themselves.
4. How We Use Your Personal Information
The Company may use your Personal Information to:
· Communicate with you. This may include: (i) informing you of our Services and promotional activities that may be of interest to you; (ii) providing information and assistance about the Services, including communication regarding your Autocare user account; (iii) responding to your feedback about our website, products, and Services, including, for example, technical support and service improvements to our website and Services; (iv) responding to your questions or inquiries about partnerships with Autocare Network including, becoming an Autocare Dealer, Autocare Car Wash, and Autocare Agent; (v) responding to your general and member questions; (vii) responding to your privacy inquiries; (viii) communicate with you via the LiveChat or Chat Help features; (ix) inviting you to participate in market research surveys and to send you marketing materials and updates.
· Develop and manage our relationships with you and our business partners. This may include: (i) to process payments; (ii) delivering services or carrying out transactions directly with us or via our services providers; (ii) providing information about our Services to you via our Autocare Network Dealers, Car washes, and Agents; (iv) providing you with a more consistent experience in interacting with us, including by learning more about you and how you use and interact with our website and Services to personalize the website and mobile application; and (iv) planning, managing, and performing our contractual relationships with you, partners, and service providers.
· Improve our Services. This may include: (i) customizing our website or application to your preferences or interests, (ii) making them more compatible with your devices and browsers, or otherwise making our Services easier to use; (iii) maintaining the security of our Services and otherwise protecting them; and (iv) improving our Services.
· Address legal issues. This may include: (i) complying with our obligations to retain certain business records for minimum retention periods; (ii) establishing, exercising, or defending legal claims; (iii) complying with laws, regulations, court orders, or other legal processes; (iv) detecting or preventing fraud or intellectual property infringement claims, violations of our contracts or agreements, violations of law, or other misuse of our website or Services; and (v) protecting our rights or property, or yours or other health, safety, welfare, rights, or property.
We may also use your Personal Information for other uses consistent with the context in which the data was collected or with your consent or lawful purposes.
We may anonymize or aggregate any of the information we collect and use it for any purpose, including research and product development. Such anonymized or aggregated information will not identify you or be traced back to your Personal Information.
5. Disclosure of Your Personal Information
· We disclose your Personal Information with our business partners. When we do so, our business partners will use your data in a manner consistent with this Privacy Policy and all applicable privacy and data protection laws.
· We may also disclose your Personal Information with service providers and subprocessors to perform and support the Services and to assist us in processing your Personal Information as described above. These processors are required to treat your Personal Information in compliance with all applicable privacy and data protection laws.
· We may share your Personal Information with third parties when we have a good faith belief that disclosure is necessary:
o (i) to comply with a law, regulation, court order, or other legal processes;
o (ii) to detect, prevent, and respond to fraud or intellectual property infringement claims, violations of our contracts or agreements, violations of law, or other misuse of our website or Services; or
o (iii) to protect our rights or property or yours or others’ health, safety, welfare, rights, or property.
· We may disclose your Personal Information with third parties in connection with the sale, purchase, merger, reorganization, liquidation, or dissolution of Autocare, or under similar circumstances. If such an event occurs, we will take appropriate steps to protect your Personal Information.
· We may share your data with your consent or at your express request.
· We may share anonymized or Aggregated Information internally and with third parties for any purpose. Such information will not identify you individually.
6. Cookies and Automatic Data Collection Technologies
Our Services may use automatic data collection technologies to distinguish you from other Application users. This helps us deliver a better and more personalized experience when you browse our Application. It also allows us to improve our Application by enabling us to:
· Estimate our Application’s visitor traffic and usage patterns.
· Store your preferences, so we may customize our website according to your individual interests.
· Recognize you when you return to our Application.
The technologies we use for this automatic data collection may include:
· Cookies (or browser cookies). A cookie is a small file placed in the storage device of your computer. Cookies are used to customize our website and make the user experience more functional. Cookies may also collect analytics information and also collect your interests and marketing preferences.
· Web Beacons, Pixel Tags, Clear Gifs. Our website pages and emails may contain small transparent embedded images or objects known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count website page visitors or email readers, or to compile other similar statistics such as recording website content popularity or verifying system and server integrity.
7. Third-Party Links
Some content or applications on our website or Application may be served by third parties, content providers and application providers, including third-party links. Our website and Application may contain links to websites which we do not control. Those websites have their own privacy policies and terms, and we encourage you to read those terms before interacting with any third-party sites.
8. Retention
We will retain your Personal Information as reasonably necessary for the disclosed purpose. The retention periods for each category of Personal Information, including sensitive personal information, vary depending on compliance with relevant laws, your request for deletion, and our retention policies. For example, we may need to retrain your Personal Information to comply with our legal or reporting obligations in accordance with the laws or to defend against claims. Consequently, it is not possible for us to provide a definitive length of time. Our retention periods are determined by using and balancing the following criteria:
· The volume, nature, and sensitivity of your information;
· The potential risk of unauthorized access, use or disclosure, or misappropriation;
· The purposes for which we process your personal information; and
· The retention obligations under applicable legal requirements.
10. Children
Our Services are not intended for children under 13 years of age. We will not knowingly solicit or collect Personal Information from children under 13, or the relevant minimum age under applicable local legal requirements, except as permitted under applicable law. If we learn that we have received information directly from a child under 13 without his or her parent’s or legal guardian’s consent, we will make commercially reasonable efforts to delete such information.
11. Your Rights and Choices
Your rights may vary depending on where you are located. We have created mechanisms to provide you with the following control over your information.
· Accessing, Updating, and Deleting Your Information. You can contact us as set forth in the Contact Us section below to request access to, correction of, or deletion of Personal Information that you have provided to us. We may also ask you to verify your identity before we respond to your request. Depending on your request, we may not accommodate your request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy.
· Cookies and Automatic Data Collection Technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, if you disable or refuse cookies, please note that some parts of these applications may become inaccessible or not function properly.
· California Residents. If you are a California resident, you may have additional personal rights and choices with regard to your Personal Information. Please see Your California Privacy Rights in the California Consumer Protection Act Notice for more information. California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information below. Please read our California Privacy Rights Notice (“California Notice”) at https://www.autocarenetwork.com/ccpa-notice/.
· U.S. State Privacy Rights (except California). In certain states, you may have the right to:
o Right to Know. Request access to your Personal Information, which allows you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.
o Right to Correct. Request a correction of the Personal Information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
o Right to Delete. Request erasure of your Personal Information. This enables you to ask us to delete or remove Personal Information where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
o Right to Data Portability. Request the transfer of your Personal Information to you or to a third party. We will provide you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
o Right to Opt out. Request to opt-out from the processing of personal information for the following purposes: (i) sale of Personal Information; (ii) sharing of Personal Information for targeted advertising/cross-context behavioral advertising; or (iii) profiling in furtherance of decisions that with have a significant legal effect on you.
· Exercising Your US State Privacy Rights.
To exercise your right to know, right to obtain a copy, or right to delete your personal information as described above, please submit your request to us by contacting us at legal@autocarenetwork.com, calling us toll-free at (877)-365-9274 or submitting your request at www.autocarenetwork.com/privacy.
Before fulfilling your request, we take steps to verify that you are who you say you are, or you have the authority to act on someone else’s behalf. Therefore, upon receipt of your request, we may request additional information that we need to verify you and, if you are submitting a request on behalf of someone else, to verify that you are permitted to act on that person’s behalf.
When we contact you to request verification information, please respond and provide the information that we have requested. Depending on the nature of your request, we will verify your identity to either a reasonable or high degree of certainty. This may mean that we need to match two or three pieces of information that we hold about you with information that you provide to us.
In addition to providing the information we need to verify you or your authority, you must provide us with enough information so that we can understand, evaluate, and respond to your request. We cannot respond to your request or provide you with personal information if we cannot confirm the personal information relates to you.
We will only use Personal Information provided in a verifiable consumer request to verify your identity or authority to make the request and to locate relevant information. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and to understand, evaluate, and respond to your request.
We cannot delete personal information in those situations where our retention is required for our own internal business purposes or otherwise permitted by applicable laws (such as fraud prevention or legal compliance). In these situations, we will retain your information in accordance with our records retention program and securely delete it at the end of the retention period.
We will attempt to respond to your privacy request within forty-five (45) days of receipt. If we require an additional forty-five (45) days to respond to your request, we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. When you request a copy of your personal information, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity easily.
We do not charge a fee to process or respond to your privacy request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide a cost estimate before completing your request.
If we deny your privacy request, you have the right to appeal the denial of the request. You may appeal your request by emailing us at legal@autocarenetwork.com explaining why the denial of the request should be reconsidered. We will provide a response no later than sixty (60) days after receipt of the appeal informing the consumer in writing if any action was taken or was not taken in response to the appeal and the reasons for the decisions.
12. International Transfers
We are a company located in the United States, and our Services are provided to individuals residing in the United States. If you are using our website from outside the United States, you should be aware that the information collected on this website may be stored and processed in the United States or any other country in which Autocare or its affiliates or service providers maintain facilities, including hosting services or servers. By providing your information to our website or Services, you are consenting to the transfer of your information (including placing cookies) outside of your country in accordance with this Privacy Policy. You are also consenting to the application of United States law in all matters concerning our website and Services.
13. Data Security
The security of your Personal Information is very important to us. We use physical, electronic, and administrative safeguards designed to protect your Personal Information from loss, misuse, and unauthorized access, use, alteration, or disclosure. We will only retain your Personal Information for as long as reasonably necessary to fulfill the purpose of collecting it.
Changes To This Privacy Policy
Changes to this Privacy Policy will be posted on this site, along with information on any material changes. The Company reserves the right to update or modify this Privacy Policy at any time and without prior notice. If the changes made to our Privacy Policy are substantial, we will contact you before the changes take place.
Contact Us
If you have any questions about this Privacy Policy or our use of your Personal Information, please contact us:
By mail:
Attn: Data Privacy Department
Autocare Network
375 N. Broadway, #104B, Jericho, NY 11753
By email: legal@autocarenetwork.com
By phone: (877) 365-9274
By webform: www.autocarenetwork.com/privacy
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